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| Please view all articles in Customer-Service |
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| ''There's Nothing I Can Do'' What You Never Say To Your Customer |
Category :
Customer-Service |
| Posted on : May 9, 2010, 3:28 am |
Author : David Berky |
| We never knowingly leave a customer hanging, disappointed, or frustrated. Our reputation is on the line with every customer encounter. And every one in our organization has the ability and authority to do what is necessary to fulfill our customers needs and desires. |
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| Look Before You Leap: A Price Increase Backfires |
Category :
Customer-Service |
| Posted on : May 6, 2010, 5:04 am |
Author : David Berky |
| Customers who were paying close attention to their competitors fees would probably accept their "modest" price increase because of the hassle (read: barrier) of switching to a competitor. Even if they did a price comparison a small increase is usually not worth the trouble. |
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| Sure Fire Ways To Drive Customers Away! |
Category :
Customer-Service |
| Posted on : September 24, 2009, 2:07 am |
Author : Eileen McDargh |
| We all "know" the rules of service. But sadly, sometimes we don't take the time to think through just what our actions might be do or say to the customer. Here are some actions guaranteed to drive folks from the doors of an enterprise. It's time for all of us to sit up and notice! |
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| 6 Steps to Great Customer Service |
Category :
Customer-Service |
| Posted on : September 6, 2009, 11:53 pm |
Author : Aaron Turpen |
| Customer service and the ability to personalize are what mark a small business and draw many customers to them. Small businesses online, especially, can set themselves apart from their competition if they provide superior customer service. |
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